Shipping policy

Please note all shipments for OMÉA are handled by our trusted courier partners Bob Go. For inquiries on order shipments, you may contact us on hello@omea.co.za or contact Bob Go support on 012 940 1060 for assistance. 

1. Processing Time

Please note processing takes 1–2 working days

2. Public Holidays and weekends

Please note that deliveries do not take place on public holidays or weekends

3. Shipping Fees

Please note we have a flat shipping fee in Gauteng for R69.00 to your door and R49.00 to your nearest collection point/Bob Box locker

For shipments outside Gauteng, we have a flat shipping fee of R99.00 to your door and R69.00 to your nearest collection point whether Bob Box locker or Pargo point

4. Address Accuracy Disclaimer

OMÉA is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer. In the event an incorrect address is used and the parcel is delivered, OMÉA will note be responsible for replacing this order. 

5. Damaged or Missing Items

If your parcel arrives damaged or missing some items, please contact us within 48 hours with photos so we can assist.

6. Lost or Stolen Parcels Policy

If your parcel says delivered but you have not received it, please contact us so we can assist accordingly and coordinate with the couriers to locate the parcel.

7. International Shipping (if applicable)

Please note we currently do not offer International shipping.

 

OTHER IMPORTANT THINGS TO NOTE

Our courier partners service nationwide shipments but please also note the following: 

  1. Delivery takes 2–4 working days after dispatch, excluding order processing time.

  2. Tracking numbers will be sent directly by the courier company via email, SMS, or WhatsApp.

  3. Customers are responsible for tracking their own orders using the information provided by the courier. OMÉA does not track orders on behalf of customers, but we are happy to assist with delivery address updates or late delivery concerns.

  4. Once an order has been handed to the courier, it is no longer within OMÉA’s control. While we cannot prevent delays, we will support you in coordinating with the courier wherever possible.

  5. If the courier is unable to deliver because no one is available to receive the package, delivery will be attempted 2 more times. If the third attempt is unsuccessful, the order will be returned to OMÉA. Please note if this happens, the re-shipping costs will be the responsibility of the customer.